| 1. |
Acceptance
of Terms & Conditions
These Terms & Conditions and notices contained herein govern your use of
the MK Enterprise Ltd service and website. By using, visiting, or browsing the
MK Enterprise Ltd website(s), you accept and agree to be bound by these Terms
& Conditions. If you do not agree to these Terms & Conditions, you
should not use the MK Enterprise Ltd service or website.
These Terms & Conditions are an ongoing contract between you and MK
Enterprise Ltd and apply to your use of the MK Enterprise Ltd service and
website. These Terms & Conditions affect your rights and you should read
them carefully.
We also strongly suggest that you study our
Help Center for
more detailed information.
|
| 2. |
Changes
to Terms & Conditions
MK Enterprise Ltd reserves the right, from time to time, with or without notice
to you, to change these Terms of Use in our sole and absolute discretion. This
page is the most updated version of these Terms & Conditions which can be
viewed by clicking on the links that direct you to the Terms on the MK
Enterprise Ltd website. Your use of the MK Enterprise Ltd website or continued
use of our service after changes are made means that you agree to be bound by
such changes.
|
| 3. |
MK
Enterprise Ltd. Product Pricing
We reserve the right to change prices at any time. Due to possible information
misrepresentations, we may correct typographical and printing errors related to
prices at any time. Members should be aware that product prices can and do
fluctuate due to market movements and stock availability.
|
| 4. |
MK
Enterprise Ltd. Membership Pricing
MK Enterprise Ltd has the right at anytime to introduce or change current
membership fees and or service charges, we will advise of any such change by
email.
|
| 5. |
Account
Cancellation
You may close your account with MK Enterprise Ltd at anytime by informing us in
writing, joining fees, membership and service charges are non refundable. We
reserve the right to terminate or suspend your account at anytime without
giving notice to you.
|
| 6. |
Account
Access & Identity Protection
You may not share your account with any third party or provide them your
password. Should you decide to share your account with any third party then you
take full responsibility for their actions and you will be liable for any
losses or errors that cause a financial or stock shortfall on your account.
If you find that your account is being accessed without your consent you are a
victim of identity theft and you should notify customer service as soon as
possible as well as your local law enforcement agency. MK Enterprise Ltd is not
obligated to compensate members/account holders for losses of funds due to your
account being used without your specific authorisation.
|
| 7. |
MK
Enterprise Ltd. General Processing Information
In pursuant to MK Enterprise Ltd terms and conditions, MK Enterprise Ltd has
the right to take up to seven business days to process any incoming order.
Orders received after 17:00 (GMT +0800) will be processed on the next business
day. We will try and dispatch paid orders within 48 hours of receipt of cleared
funds into our bank account. We cannot be held responsible for delays in the
banking system, once the funds have been sent we will process the order.
Refunds will not be given for such delays and once money has been dispatched we
will regard the order as confirmed and the sale is final.
Buyers will be responsible for any customs or brokerage fee, VAT, import duties
and any similar charges arising from the sales transaction. Upon payment being
received by MK Enterprise Ltd, all sales are final. No refund will be issued.
For defective items replacement and repair, please refer to our Limited
Warranty Coverage and Return Policy sections.
|
| 8. |
MK
Enterprise Ltd. Shipping Policy
MK Enterprise Ltd liability on shipment ends once the courier service takes
custody of the item that is at the point of drop off or hand over to the
courier service. If the item is lost from this point onwards, MK Enterprise Ltd
has no responsibility (unless insurance option has been selected). To see what
insurance options are available please see our shipping charges page.
|
| 9. |
MK
Enterprise Ltd. Limited Warranty Coverage
All our products carry a seven day limited warranty. All branded electronics
that MK Enterprise Ltd sell are original and brand new. Manufacture's warranty
is normally 12 months (please check this with your local service centre). The
manufacture may refuse to honour the 12 months warranty if the product is
imported, this is at the manufacturers discretion.
The limited warranty covers the following faults described below.
DOA (Dead on Arrival) implies that the product either cannot be turned on or be
ready in use after taking out of the box. Buyer must report this situation to
MK Enterprise Ltd within 48 hours of receipt. If the item is not tested or
examined by the buyer within the first 48 hours after the goods are received,
the DOA returned policy would not be valid.
No further exception will be considered about the time issue. The 48 hours
period starts from the time recorded as "delivered" in the courier service's
tracking system.
MK Enterprise Ltd will replace or repair a DOA item, In the event that a
replacement or repair cannot be made due to product unavailability or any other
technical reason, MK Enterprise Ltd will refund the buyer in full including the
original shipping charges. A repair order may take up to 14 business days
starting from the day when MK Enterprise Ltd received the defective unit. MK
Enterprise Ltd has the right to make the final decision on whether a
replacement or a repair process should be issued under any circumstances or
situation.
Neither network dependent features nor firmware related issues will be covered
by our limited warranty repair coverage, regardless if the problem is permanent
or not. Please refer to our product compatibility section regarding on the
description of network dependent features. MK Enterprise Ltd has the right to
determine whether the issue pointed out by the buyer is a network dependent
feature or not. MK Enterprise Ltd has the right to make the final decision on
whether a repair process should be issued under any circumstances or situation.
Under any circumstances, MK Enterprise Ltd reserves the final rights to approve
any DOA replacement or a warranty coverage repair. MK Enterprise Ltd also has
the right to make the final decision on whether the issue pointed out by the
buyer is considering a defect or not. In the event that a replacement or repair
is not granted to the buyer, MK Enterprise Ltd will send back the product back
to the buyer; In this case it is the duty of the buyer to cover shipping costs.
The repair process by MK Enterprise Ltd may take up to 14 business days upon
item being received from the buyer.
|
| 10. |
MK
Enterprise Ltd. Return Policy
All returns must be approved by MK Enterprise Ltd. a duly completed returns
form must be completed by the buyer and emailed to MK Enterprise for approval,
Returned items without an approval form from MK Enterprise Ltd will not be
processed. Any shipping and handling expenses on returns without a duly
completed approval form will be the responsibility of the buyer.
Upon receiving the return from the buyer, MK Enterprise Ltd will examine and
test for the defect, If MK Enterprise Ltd cannot reproduce the same fault
indicated by the buyer, the return will not be accepted.
All return shipments from MK Enterprise Ltd will be via ground shipping method
or the equivalent subject to be determined by MK Enterprise Ltd.
In the event of returning the product, buyer is fully responsible for the
product's safe return to us. Item must be received within 7 days and by insured
post.
The return merchandise should include the RMA number that was issued by the MK
Enterprise Ltd, order number, full name, shipping address, contact phone
number, and the reason for return. All accessories and manuals must be included
inside the package as it was originally received by the buyer. Return
merchandise should be boxed and well packed. Any missing parts, damaged items
or inappropriate information will not be accepted. MK Enterprise Ltd will have
the right to dispose of any unidentified return aged over 14 days without
notifying the buyer.
No replacement will be issued on those unidentified returns once it has been
disposed of. Buyer is responsible for the returns shipping cost. The standard
replacement shipping by MK Enterprise Ltd will be ground shipping / Air Mail or
the equivalent subject to be determined MK Enterprise Ltd.
|
| 11. |
Product
Compatibility / Specification / Color Choices
MK Enterprise Ltd is not responsible for any network dependent features and
firmware related issue. Examples on network dependent features are MMS / GPRS /
WAP / SMS / Messaging / Voicemail Indicator / Data Transfer / Network Frequency
as well as any other device operations that have interaction with their service
providers. Buyers are responsible for ensuring the product's compatibility with
their network operator / service provider.
MK Enterprise Ltd has the right to make the final decision on whether a feature
is considered network dependent or not. MK Enterprise Ltd has the right to make
the final decision on whether an issue is firmware related or not. Buyer should
be aware that network dependent features and firmware issues are not covered by
our limited warranty coverage. Please refer to our limited warranty coverage
section for details.
Buyers should also be aware that the some products might not be primarily
intended for use in your country or region. Therefore, the language
specification on the device and manual might or might not fully support the
language of your choice. In the event that an English manual is not available
in the particular version that we shipped out, MK Enterprise Ltd does not have
any obligation to provide a copy of an English manual to the buyer. However, we
do try our best to provide a printed English manual in most cases or send
English manuals via email.
Since the products that MK Enterprise Ltd sell might not be primarily intended
for your country or region, the product configuration and the related
accessories might not be suitable or compatible in your country or region. MK
Enterprise Ltd will not be responsible for any incompatibility of the product
and its accessories in your region or country.
Language version, firmware version and colour are shipped on a random basis
unless prior arrangement is made by the buyer. Once item is shipped, no
exchange will be granted on language version, firmware version and colour
choice. It is the buyer's responsibility to ensure that they select the correct
model, colour, firmware on time of order. For mobile phone purchases, the
keypad will support both alphabetic and numeric characters. However, some
versions or models possess additional language characters. These could be in
Chinese, Arabic, or some other languages.
|
| 12. |
MK
Enterprise Ltd. Liability
MK Enterprise Ltd will not be liable for any personal injury, physical injury,
and damage caused by the products that we sell.
For safety handling and operation on the product, please consult the
instruction manual that comes with the product or contact the manufacturer
directly. Any product recalls by the manufacturer will not be handled through
MK Enterprise Ltd.
Buyers should contact the manufacturer directly for any related questions or
enquiries.
MK Enterprise Ltd has no obligation to provide technical support on products we
sell, however we will try our best to answer all technical questions to the
best of our knowledge. Please contact the manufacturer or your service provider
directly for technical and product assistance or email
support@mkenterprise.com.
|
| 13. |
MK Enterprise Limited Shipping Insurance Coverage
Shipping insurance is a guarantee that the shipment will be compensated in case of lost in transit or damaged on arrival up to the declared value of the shipment only. You are not covered for any other risks including third party losses, loss of trade or re-directed packages. (You are reminded that your tracking number should not be given to your customer as they could re-direct the package.)
Shipments without shipping insurance will only be covered for up to the declared value. Shipments declared at over US$100.00 will be automatically insured to $100.00 US Dollars. Maximum.
With this shipping insurance option, we will either replace or refund to your drop ship account when lost in transit or damaged on arrival.
For each shipment with a total package value over US$100, you may purchase an additional coverage against loss or damage at US$0.64 for each additional US$100 in package value or fraction thereof.
International air shipments may also be governed by the Warsaw Convention, including its liability limitations. For each shipment with a total package value over US$100, you may purchase an additional coverage against loss or damage at US$0.64 for each additional US$100 in package value or fraction thereof.
International air shipments may also be governed by the Warsaw Convention, including its liability limitations.
The shipping insurance will be calculated and charged for the Total Declared Value of Package, not the item transaction value between you and MK Enterprise Limited. |